Last updated: September 9, 2026
Welcome and thank you for using this online services platform, provided by JOHN SERPA MD P.A, or their affiliates that provide access or links to this Privacy Policy (collectively, “JOHN SERPA MD P.A,” “us,” or “we”). By visiting, using, or registering with https://www.todayihavenopain.com (the “Site”), you consent to the activities described in this Privacy Policy, so please read it carefully.
We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information. In addition to this privacy policy (“Privacy Policy”), users of the Site should consult JOHN SERPA MD P.A’s Terms and Conditions. By using this Site, you acknowledge that you have read and consent to the terms of this Privacy Policy and agree and acknowledge that you are subject to and bound by JOHN SERPA MD P.A’s Terms and Conditions.
This Privacy Policy is separate from, and should be read together with, our Notice of Privacy Practices (“NPP”). The NPP governs how we use and disclose Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) while providing you with treatment. This Privacy Policy governs the Site itself, including information collected before a patient relationship exists, and non-clinical website browsing data.
External Links
This web site may contain links to other sites. JOHN SERPA MD P.A is not responsible for the privacy practices or the content of such web sites. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit through a link from this site.
Information subject to our NPP
Personal Information Voluntarily Provided
Any personal information you provide to us including your name, address, email address, telephone numbers, age, date of birth, ID numbers, or other personally identifiable information when you submit a: (1) contact form, (2) appointment request, (3) new patient intake form, (4) “Request a Callback” form, or (5) any of the other interactive web forms on the Site, will be managed subject to our NPP.
Live Chat
The Site includes a live chat feature powered by Weave Communications, Inc. (“Weave”), which allows visitors to send messages to our office directly through the Site. Because messages sent through this feature may include your name, contact information, and details about your health, symptoms, or reason for contacting us, information submitted through the chat feature is treated as part of your patient communications and is subject to our NPP, not merely this Privacy Policy. We maintain a signed Business Associate Agreement with Weave covering its handling of this information. Please do not use the chat feature to submit detailed clinical information you would not want handled through a written message (e.g., specific diagnoses, medication lists, or sensitive personal history). For those matters, please call our office directly at the number below.
Information not subject to our NPP
Information we collect automatically
Anytime you visit this web site, we gather certain information about how you access our site. This may include the type and version of your browser, your service provider, your IP address, device ID, approximate geo-location data, and any search engine or other referring site you have used to locate the site. We use this information to help diagnose problems with our server, administer this site, for attribution reporting, to personalize user experiences, for targeted features, and to compile broad statistical data. We also gather certain navigational information about where you go on this site, like Pages viewed, time spent on pages and click patterns. This information allows us to determine which areas of our Web sites are most frequently visited and helps us tailor the sites to the needs and interests of our online visitors.
Use of Cookies
JOHN SERPA MD P.A may use a browser feature known as a “cookie.” Cookies are small files placed on your hard drive that help us provide you with a customized browsing experience. JOHN SERPA MD P.A uses cookies so that you need not reenter information multiple times during your visits to the Site. You can set your browser or operating system to refuse all or some cookies or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our Sites may then be inaccessible or not function properly.
Information collected by or shared with third parties
As noted above, affiliates, and other third-party service providers may collect and use information about your visits to and use of this website through the use of cookies, pixels, web beacons and other similar technologies. For example, we may work with companies that collect statistical information regarding site usage and provide related analytical services. We also may work with third-party advertising platforms and networks that use cookies, web beacons and other technologies to collect information about your visits to and interactions with this site and other websites in order to provide targeted communications and other advertisements. Third-party service providers may also collect information from your devices and may combine personal and non-personal information about you with information from other sources including your visits to this and other websites, mobile websites and/or mobile applications across your various devices.
We may share the information we collect about you with third parties who we have engaged to help us provide the Site. That information may be disclosed to affiliates, contractors, service providers, and other third parties we use to support our business. The services provided by these organizations include providing IT and infrastructure support services, advertising, and marketing services. In each case, we will require that these third parties agree to safeguard your data.
We may provide third parties with aggregate statistics about our visitors, traffic patterns, and related site information. These data reflect site-usage patterns gathered during visits to our website each month.
Do Not Track signals
Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals.
Disclosure of Personal Information
We may also disclose your data:
- For any other purpose disclosed by us when you provide the information
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request
- To enforce or apply our Terms and Conditions and other agreements
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of JOHN SERPA MD P.A, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction; and
- To legal, financial, and other professional advisors or in connection with the sale or reorganization of all or part of its business or operations
Except as provided above, we will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent, as required or permitted by law, to provide any features and services that you’ve requested, and for routine business operations.
Changes to this Privacy Policy
We reserve the right to change and update this Privacy Policy. Changes to this Privacy Policy become effective immediately upon the updated Privacy Policy being posted online. We encourage you to examine our Privacy Policy from time to time to ensure you are aware of any changes we may have made. Your continued use of this site and affiliated sites after any such update indicates your consent to the same.
Your rights regarding your information and accessing and correcting your information
We will retain your information as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your data by contacting us as provided below. However, we may not be able to honor that request in all instances given the laws and regulations that apply to us.
You can Contact Us through the Contact Information below to access and/or find out what information we have about you and to correct that information and to ensure that it is complete, accurate, and as current as possible. We may not be able to accommodate your request if we believe it would violate any law or legal requirement or if we have a legal basis or obligation to maintain information, or if it would cause the information to be incorrect.
Mail: JOHN SERPA MD P.A Attn: Privacy Officer 1800 W. 68th Street, Suite 114, Hialeah, FL 33014
Phone: 305.698.9077
Email: info@todayihavenopain.com
Security
We take reasonable measures to protect and secure data in electronic form containing personal information. That being said, JOHN SERPA MD P.A cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You should understand, however, that electronic transmissions via the internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.
Children
We believe that it is especially important to protect children’s privacy online. Our Site are not intended for users under 18 years of age. No one under age 18 may provide any information to or through the Site. We do not knowingly collect personal information from users under 18. If you are under 18, do not use or provide any information on or in our Site, App, or on or through any of their features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a user under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a user under 18, please contact us at the contact information above.