Last updated: September 9, 2026
Our commitment
Our office is committed to making our website usable by as many people as possible, including patients and visitors with disabilities. Accessibility is something we work on continually rather than treat as finished.
As a healthcare practice, we recognize that our website is often how patients learn about our services, request an appointment, and reach our office. Equal access to that information matters to us, and we want to hear from you if you cannot get what you need.
Our approach
We build and maintain this website with accessibility in mind. In practice that means we consider things like:
- Structuring pages with meaningful headings and landmarks
- Providing text descriptions for images that convey information
- Choosing color combinations intended to be readable
- Supporting navigation by keyboard
- Avoiding content that flashes or moves in ways that could cause discomfort
- Respecting browser and device settings for reduced motion
- Raising accessibility when we evaluate new features and third-party tools, such as online scheduling and the patient portal
We have not completed a formal third-party accessibility audit of this website, and we do not claim that it conforms to any particular accessibility standard. We describe the above as our approach, not as a guarantee of any result.
Known limitations
Parts of our website may not be fully accessible to everyone. This is more likely with:
- Third-party tools embedded on our site (such as live chat, online scheduling, mapping, and the patient portal) which run on software we do not control
- Older documents and PDF forms created before our current practices
- Content provided by outside services, such as patient reviews
If you run into a barrier, please tell us. We treat these reports seriously and will work to address them.
If you cannot access something, we will help
If any part of our website does not work for you, you do not need to solve it alone. Contact our office and we will:
- Give you the information another way, by phone, by email, or in print
- Help you directly with scheduling an appointment or completing a form
- Work to fix the specific barrier you ran into
You will never be required to use the website to receive care or to make an appointment. Calling the office is always an option.
Contact us about accessibility
John Serpa MD, PA
Attn: Office Manager
1800 W 68th St, Ste 114
Hialeah, FL 33014
Phone: (305) 698-9077
Email: info@todayihavenopain.com
Please tell us what page you were on and what happened. We will acknowledge your message and work with you to resolve it.
If you are not satisfied
If we have not resolved your concern, you may contact:
- U.S. Department of Justice, Civil Rights Division: ada.gov
- U.S. Department of Health and Human Services, Office for Civil Rights: hhs.gov/ocr
- Florida Commission on Human Relations: fchr.myflorida.com
Ongoing work
Accessibility is ongoing. We update this statement as our website changes.